Thank you for choosing to purchase books from Kiran Tandon’s website. We want you to be completely satisfied with your purchase. This Refund Policy outlines our guidelines for refunds and returns. By placing an order with us, you agree to comply with the terms stated below.

Eligibility for Refunds
1.1 Damaged or Defective Items:
If you receive a book that is damaged or defective, please contact us within [number of days, e.g., 7 days] of receiving the item. We may request photographic evidence or other proof of the damage or defect. Once the return is approved, we will provide instructions on how to return the item. Upon receiving the returned item, we will inspect it and, if found to be damaged or defective, we will issue a refund or send a replacement copy, as per your preference.

1.2 Incorrect Item:
If you receive an incorrect book that does not match the item you ordered, please notify us within [number of days, e.g., 7 days] of receiving the item. We may request additional information or proof of the incorrect item. Once the return is approved, we will provide instructions on how to return the item. Upon receiving the returned item, we will inspect it, and if the error is confirmed, we will issue a refund or send the correct item, as per your preference.

Non-Refundable Items

2.1 Digital Products:
Please note that digital products, such as eBooks or audiobooks, are non-refundable once they have been downloaded or accessed. We recommend thoroughly reviewing product descriptions and samples before making a purchase.

2.2 Personalized or Signed Items:
Items that have been personalized, autographed, or otherwise customized specifically for you are nonrefundable unless they are damaged or defective upon arrival.

Return Process
3.1 Return Authorization:
Before returning any item, please contact our customer support team to request a return authorization. We may require specific information or documentation related to the reason for the return.

3.2 Packaging and Condition:
Returned items must be in their original packaging and in the same condition as when they were received. We reserve the right to deny a refund if the item is not returned in its original condition.

3.3 Shipping Costs:
Unless the return is due to our error or a defective/damaged item, you will be responsible for the shipping costs associated with returning the item. Shipping costs are non-refundable.

Refund Processing
4.1 Refund Method:
Refunds will be processed using the same payment method used for the original purchase. Please allow a reasonable processing time for the refund to be reflected in your account.

4.2 Partial Refunds:
In certain cases, partial refunds may be issued, such as when only a portion of an order is returned.

Contact Us
If you have any questions or concerns regarding our Refund Policy, or if you need assistance with a return, please contact our customer support team at support@kirantandon.com . We are here to help and will address any issues promptly.